Securus Technologies Keeping Inmates Safe

Securus Technologies is best known as the largest inmate communications provider. They provide calling and video options from anywhere using Apple or Android devices. Securus Technologies also provides a multitude of solutions in areas of public safety, investigation, correction, and monitoring. They are headquarter in Dallas, Texas and currently serve more than 3,500 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America.

Securus Technologies is expanding its services by focusing on combating a growing problem facing prison safety today: the use of drones to deliver illegal contraband to inmates such as cell phones, drugs, weapons, and pornography. Securus Technologies announced the successful completion of pilot programs using drone detection technology to better secure prisons and protect prisoners.

As drones and other technologies become cheaper, more powerful, and ubiquitous, it’s important for companies such as Securus Technologies to come up with ways to combat the potential abuse of these technologies. In one incident, a drone delivered a packet of drugs to an Ohio prison in 2015 including almost a quarter-ounce of heroin, more than 2 ounces of marijuana and more than 5 ounces of tobacco. In another incident, an inmate was able to escape using tools that was delivered via a drone. In order to prevent more of these occurrences, prisons will rely heavily on security companies such as Securus Technologies as a first defense against contraband. Putting more security measures in place will hopefully put an end to drone deliveries but this is just one fix. It will continue to be an ongoing battle to monitor technology with smarter technology

Along with providing successful drone detection solutions, Securus Technologies was a three-time Stevie award winner for sales and customer service in 2018. The Corporate Escalations team, Zelperita Jackson, and the Video Visitation Team won awards for customer service and customer service complaints. Being a three-time winner is rare when there are more than 10,000 entries each year from organizations across 60 nations. Working with Securus Technologies, you can expect professional services and solutions in keeping the public and inmates safe, along with exceptional customer service.

 

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Securus Technologies Helping In Prevention Of Crimes

Securus Technologies is a prison technology company founded in 1986. The firm is among the largest in providing parolee tracking, government information and detainee communication in the United States. The company had started as T-Netix Inc. before it was merged with Evercom Systems in 2004 to form the current Securus Technology. Throughout the years, the organization has adopted a growth plan of acquiring other companies that offer complementary products and services in its line of business. This is done with the aim of becoming the leading provider of Civil and Criminal Justice Technology Solutions.

 

With headquarters in Dallas Texas, Securus has opened four other regional branches in Dallas Metro and Atlanta Georgia to make quick and easy direct assistance to clients. Currently, the firm is serving more than one million inmates in two thousand six hundred correctional facilities in forty-five districts and has employed almost one thousand employees. Providing specialized solutions for corrections and law enforcement communities needs is the company’s primary objective. Responsive customer services and high-end technologies make that possible.

 

For Securus Technologies to remain at the top, staff with innovative mind have been employed to come up with technology that will enhance security and communication at the prison. For contraband cell phones control, the company came up with Wireless Containment Solution. It prevents contraband cell phones from connecting to mobile networks.

 

Services offered

The different services provided by Securus include support to inmates, their relatives, and correctional officers. For family and friends, the online platform can be used to communicate with the loved ones who are in prison. Information management, ancillary solutions, and inmate self-service are also available.

 

For the correctional officers, Securus Technologies offers investigative solutions and monitoring solutions which include GPS and court-appointed community reporting program solutions. Public Safety Solution provided has enforcement agencies collect, consolidate, visualize, store and dispense messages in real time to enable access to critical information for emergency response dispatch, mobile law enforcement, and public safety.

 

Customers’ reviews

Securus Technologies receives positive comments on the technologies it develops to improve safety. Some prison officials are grateful for the LBS software, saying it has helped them recover cash, illegal drugs and assets from prisoners. Securus investigative tools have also been used to investigate threats and harassment so that it can be dealt with before getting out of hand.

 

Monitoring of calls made possible by Securus has helped a big deal especially in obtaining evidence. In one facility, a corrupt officer was arrested after his phone conversation was monitored, giving the facility a reason to obtain a search warrant. Another inmate to inmate conversation was instrumental in solving a murder case. Correctional facilities that are using Securus Technologies services are not planning to stop. According to them, the company has helped a lot in solving and preventing crimes.