Securus Technologies Keeping Inmates Safe

Securus Technologies is best known as the largest inmate communications provider. They provide calling and video options from anywhere using Apple or Android devices. Securus Technologies also provides a multitude of solutions in areas of public safety, investigation, correction, and monitoring. They are headquarter in Dallas, Texas and currently serve more than 3,500 public safety, law enforcement and corrections agencies and over 1,200,000 inmates across North America.

Securus Technologies is expanding its services by focusing on combating a growing problem facing prison safety today: the use of drones to deliver illegal contraband to inmates such as cell phones, drugs, weapons, and pornography. Securus Technologies announced the successful completion of pilot programs using drone detection technology to better secure prisons and protect prisoners.

As drones and other technologies become cheaper, more powerful, and ubiquitous, it’s important for companies such as Securus Technologies to come up with ways to combat the potential abuse of these technologies. In one incident, a drone delivered a packet of drugs to an Ohio prison in 2015 including almost a quarter-ounce of heroin, more than 2 ounces of marijuana and more than 5 ounces of tobacco. In another incident, an inmate was able to escape using tools that was delivered via a drone. In order to prevent more of these occurrences, prisons will rely heavily on security companies such as Securus Technologies as a first defense against contraband. Putting more security measures in place will hopefully put an end to drone deliveries but this is just one fix. It will continue to be an ongoing battle to monitor technology with smarter technology

Along with providing successful drone detection solutions, Securus Technologies was a three-time Stevie award winner for sales and customer service in 2018. The Corporate Escalations team, Zelperita Jackson, and the Video Visitation Team won awards for customer service and customer service complaints. Being a three-time winner is rare when there are more than 10,000 entries each year from organizations across 60 nations. Working with Securus Technologies, you can expect professional services and solutions in keeping the public and inmates safe, along with exceptional customer service.


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